We've all been there – that dreaded moment when the video call starts to glitch. This blog post will be a lifesaver in such moments, offering a condensed yet comprehensive version of the podcast episode on handling connection issues like a pro.

 

📌 Connection Issue Vocabulary:

Distorted: Unclear picture/sound.
 

Choppy: Sound/picture intermittently cuts out.
 

Frozen/Freezing: Paused picture.
 

Cutout: Sound/picture suddenly stops.
 

Dropout: Similar to cutouts; implies connection issues.
 

Lag: Delay in sound or picture.
 

Patch-in: Introducing someone to a call.
 

Muffled: Unclear audio.
 

Mute: Silencing the mic.
 

Static: Crackling sound.
 

Blurry: Hazy visual.
 

Glare: Bright light obstructing the video.
 

Pixelated: Blocky, low-res visual.
 

Buffering: Loading delay symbolised by the spinning wheel.
 

Latency: Delay in sound-picture sync.

 

📌 Identifying Connection Issues:

For Audio:

"There's some audio interference. Can you check your mic?"
 

"Your audio is muffled. Could you adjust your mic or speak clearer?"
 

"I'm experiencing some audio distortion, try reconnecting."

 

For Visual:

"Your video is blurry. Can you adjust your camera/lighting?"
 

"The video is lagging. Try turning the camera off and on again."
 

"The screen sharing isn't clear. Try restarting it."

 

📌 Resolving Connection Issues:

"I'll try re-connecting to the meeting."
 

"I'll. try switching networks or using a wired connection."
 

"I'll just check with IT to see if there's a firewall issue."
 

"I'll try to use a different browser or platform."
 

"I'll try to move closer to the router or use a Wi-Fi extender."

 

📌 Checking and Adapting:

After taking steps, confirm the resolution:

"Can you hear or see me now?"
 

"Is my audio/video better?"

 

If unresolved:

"If you don't mind, I'll continue with audio only due to the unstable video."
 

"I'll type in the chat for clarity."

 

Having this handy list by your side ensures that you're always prepared to tackle connection issues and maintain a smooth communication flow. Consider this your cheat sheet for navigating the online business world.

Don't forget to catch the full episode for an in-depth dive, especially if you're keen to sound more professional and in control during virtual meetings!