In this enriching episode of the Business English Podcast, we equip you with the professional language needed to handle the most common phone scenarios in the business world. We dive into four primary communication categories: outbound requests for information, outbound notifications, inbound requests for information, and inbound notifications.

 

Here's a quick punchline summary for busy non-native business English professionals:

1. Outbound Requests: Learn to initiate phone conversations professionally, asking for insights or explanations. Phrases like "Can you fill me in?" or "Can you explain it in more detail?" will guide you.
    

2. Outbound Notifications: Whether it's about meeting changes, delays, or important announcements, phrases like "I wanted to touch base with you" or "I'm calling to notify you" can help you convey the information with authority.
    

3. Inbound Requests: The episode equips you with the right language to either affirm that you can provide the requested information or explain that you'll need to follow up. Phrases like "I can certainly help you with that" or "I'll have someone follow up with you shortly" are key tools here.
    

4. Inbound Notifications: Handling good and bad news over the phone becomes easier with expressions like "That's fantastic news" or "I appreciate you bringing this to my attention."
   
    

The episode builds a bridge between professionalism and practicality, giving you phrases that not only make you sound professional but also assist in effective communication. The given examples, such as handling a delayed shipment notification, give a vivid understanding of how to use these phrases in real-life scenarios.
 

For more in-depth analysis, professional drills, and a collection of all phrases discussed in this episode, make sure to check out the full episode.
 

Whether you're notifying, inquiring, or responding, you've now got the phrases to make those conversations smooth and professional. Happy dialing!

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