How to Manage Conflict Professionally in Business English
26 Feb 23
Audio
Key Points
Navigating conflicts in the workplace can be challenging, especially if English is your second or third language. In this episode of the Business English Podcast we offer a comprehensive guide that can ease the process for you. Here are the key points:
This episode starts with a rundown of useful phrases that can be powerful tools in resolving conflicts, such as:
These phrases stress understanding, collaboration, and working towards a resolution.
Next, the podcast provides seven practical tips for professional conflict management:
Adding a touch of natural language to conflict management can help you sound more authentic. Phrasal verbs like "to sort out" (resolve a problem) and "to smooth over" (make a conflict less severe) were highlighted.
Equally important is knowing what NOT to say. Phrases like "you are wrong" or "calm down" can escalate a situation. Instead, the episode suggests alternatives that promote understanding and cooperation.
Whether you're a native English speaker or using it as a second language, managing conflict is vital in professional life. This episode provides foundational concepts, phrases, and techniques for effective conflict resolution. By using polite language, actively listening, staying calm, and focusing on mutually beneficial solutions, you can turn potential conflicts into opportunities for growth and collaboration.
For those who want to delve deeper and practice further, why not listen to the full episode above? Or get even more out of this series with a BEP Premium membership. It’s an invaluable resource that provides the full arsenal to extinguish the blaze of conflict, minimise damage, and ensure a harmonious work environment.
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