Navigating conflicts in the workplace can be challenging, especially if English is your second or third language. In this episode of the Business English Podcast we offer a comprehensive guide that can ease the process for you. Here are the key points:

1. Phrases to Utilise

This episode starts with a rundown of useful phrases that can be powerful tools in resolving conflicts, such as:

• "Let's take a step back and review the situation."
   
• "I think we need to find a solution that benefits everyone involved."

These phrases stress understanding, collaboration, and working towards a resolution.

2. Conflict Management Tips

Next, the podcast provides seven practical tips for professional conflict management:

• Address conflicts early to prevent escalation.
   
• Actively listen and show understanding.
   
• Stay calm and avoid defensiveness.
   
• Use "I" statements to express feelings without blaming.
   
• Focus on the problem, not personal attacks.
   
• Brainstorm solutions and be open to compromise.
   
• Follow up after resolution to ensure satisfaction.
  
   

3. Phrasal Verbs

Adding a touch of natural language to conflict management can help you sound more authentic. Phrasal verbs like "to sort out" (resolve a problem) and "to smooth over" (make a conflict less severe) were highlighted.

4. Phrases to Avoid

Equally important is knowing what NOT to say. Phrases like "you are wrong" or "calm down" can escalate a situation. Instead, the episode suggests alternatives that promote understanding and cooperation.

Conclusion

Whether you're a native English speaker or using it as a second language, managing conflict is vital in professional life. This episode provides foundational concepts, phrases, and techniques for effective conflict resolution. By using polite language, actively listening, staying calm, and focusing on mutually beneficial solutions, you can turn potential conflicts into opportunities for growth and collaboration.

For those who want to delve deeper and practice further, why not listen to the full episode above? Or get even more out of this series with a BEP Premium membership. It’s an invaluable resource that provides the full arsenal to extinguish the blaze of conflict, minimise damage, and ensure a harmonious work environment.

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